Successful Customer Service Over the Phone

Learners are taught a variety of best practices and behaviors for communicating effectively over the phone. Content covered includes how to be polite, honest, knowledgeable, and confident in their conversations with customers.

•  Describe the best way to start phone conversations with customers
•  Identify best practices for communicating effectively during a call with a customer
•  Identify what to do if you don’t know the answer to a customer’s question