Conflict Resolution: Louder Isn’t Always Better

We all know that shouting rarely solves anything. But what better way to appreciate the truth of that than with a training course that involves a lot of shouting? After all, action movies have a lot of shouting, and they’re fun to watch, so why not do what they do? (This course will tell you why, just in case you’re curious.) So get ready for some conflict resolution training that’s also as much fun to watch as most action movies. Another training offering from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

•  Develop successful strategies for addressing different types of conflicts
•  Identify the role of various verbal and nonverbal elements (posture, tone of voice, silence, physical distance, etc.) as they pertain to conflict resolution
•  Recognize the positive impact that apologizing has in reducing the length and severity of most conflicts
•  Illustrate the value of empathy and perspective-taking as a successful conflict resolution technique