Customer-Oriented Communication on the Phone

Description

Phone calls are old-fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But how do you convincingly address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This e-training course covers how to use your voice skillfully, how to prepare for customer phone calls and how to navigate through phone conversations in a structured manner. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build up a good rapport with your conversation partners!

•  Identify common challenges during customer contact on the phone
•  Use your own voice convincingly and authentically
•  Plan and prepare for customer phone calls
•  Lead through customer phone conversations professionally
•  Confidently handle complaint calls
•  Use techniques to be more persuasive on the phone