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Communication
,
Professional Skills
,
Essential Customer Service & Phone Skills Collection
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Course Content
Essential Customer Service and Phone Skills Collection: 01. The Service Mentality
Essential Customer Service and Phone Skills Collection: 02. Listening Skills
Essential Customer Service and Phone Skills Collection: 03. Questioning Techniques
Essential Customer Service and Phone Skills Collection: 07. Essential Telephone Skills
Essential Customer Service and Phone Skills Collection: 12. How to Handle the Irate Customer
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Course Includes
5 Modules
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